Last updated: 01-August-2023
Thank you for shopping with DKU Performance (“us,” “we,” or “our”). This Delivery and Returns Policy explains our procedures for the delivery of products and outlines the process for returns and refunds. By making a purchase on our website, you agree to the terms of this policy.
- Delivery Information
- a) We strive to process and ship orders as quickly as possible. Once your order is confirmed and payment is received, we will make reasonable efforts to dispatch it within [specify a time frame, e.g., 1-3 business days].
- b) Delivery times may vary depending on your location and the shipping method selected at checkout.
- c) Please provide accurate shipping information, including your full name, address, and contact details. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address details.
- d) You will receive a shipping confirmation email once your order has been dispatched. This email will include tracking information so you can monitor the status of your delivery.
- e) We may offer free shipping promotions from time to time. Please refer to the specific promotion terms for eligibility and conditions.
- Shipping Methods and Costs
- a) We offer various shipping methods, including standard shipping and expedited shipping. The available shipping options and associated costs will be displayed during the checkout process.
- b) Shipping costs are non-refundable, except in cases where we have made an error in fulfilling your order.
- Returns and Refunds
- a) We want you to be satisfied with your purchase. If for any reason you are not happy with the product you received, you may return it within [specify return period, e.g., 30 days] from the date of delivery.
- b) To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. It must also have all the original tags and labels attached.
- c) To initiate a return, please [provide instructions on how to create a return, e.g., contact our customer support team or use a return request form on our website]. We will provide you with further instructions and a return authorization if required.
- d) The cost of return shipping is the responsibility of the customer, except in cases where we have sent the wrong item or a defective product.
- Refund Process
- a) Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- b) If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.
- c) Shipping costs (if applicable) and any applicable taxes are non-refundable.
- Damaged or Defective Items
- a) If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per the instructions provided in section 3 above and place a new order for the desired item.
- Contact Us
If you have any questions or concerns about our Delivery and Returns Policy or need assistance with a return, please get in touch with us at:
Bentley Mill Close
Bentley Mill Ind. Est.
Walsall, West Midlands